A 24/7 AI receptionist that captures the matter, runs basic conflict checks, qualifies the case, and books the consultation — in any language your jurisdiction needs. Every call captured for follow-up. Never miss the lead that walks in over the phone.
Studies of small law firms put missed-call rates at 35–50%. Every missed call is a prospective client who picked the firm that picked up. Worse, when you're in court, in a deposition, or with a client, the calls you miss are exactly the qualified leads you wanted. Donna picks up the first ring, captures the matter type and urgency, runs a basic name-based conflict check against your client list, and books the consultation — all without you putting down what you're doing.
Outsourced legal answering services charge $300–600/mo for humans who don't know your practice areas, can't run conflict checks, and can't book straight into your calendar. Donna costs $24.99–$179/mo flat, knows your matter types, and integrates with Clio, MyCase, and PracticePanther via Zapier. Every call generates an audit-ready transcript — useful for malpractice records and for understanding what callers actually ask for.
The AI knows the difference between a personal-injury intake and an estate-planning consult, between a returning client and a new matter, between a pricing question and a request for legal advice (which it never gives).
Practice-area routing (PI, family, real estate, estate, criminal, immigration), name-based conflict check against your client list, matter-type intake, consultation booking. Donna recognizes "I want to speak to my attorney" and warm-transfers to the assigned lawyer.
Service intake (acknowledgment, jurat, oath, copy certification, signing agent), document type capture, mobile vs in-office booking. Donna confirms ID requirements before the appointment so clients arrive prepared.
Consultation booking with conflict-check pre-screen, party-name capture, brief description of the dispute. Donna routes paralegal vs attorney requests to the right team and never gives legal advice — every call ends with "I'll have the attorney follow up directly."
Each capability is a real tool the AI invokes during a call. Every call produces an audit-ready transcript. Donna never gives legal advice — she captures and routes.
Caller name, contact info, opposing party (if applicable), matter type, urgency, brief description. All structured, all dropped into your CRM via webhook within seconds.
Cross-references the caller name and any opposing party against your client list. Flags potential conflicts before booking the consultation. Final attorney sign-off still required — Donna doesn't auto-decline.
Reads your live calendar (and each attorney's), offers slots that match the practice area + attorney + consultation duration. Confirms with caller, sends SMS + email confirmation with intake form link.
Auto-detects the caller's language. Critical for immigration practices and diverse jurisdictions. Includes Spanish, FR-CA, Mandarin, Arabic, Russian, Korean, Vietnamese.
Returning clients get bridged to their assigned attorney's mobile. Urgent matters (deadlines, in-custody, etc.) get prioritized via your escalation rules.
Full transcript + summary + outcome label per call. Useful for malpractice defense, intake QA, and understanding which marketing channels drive the right clients. Retention configurable.
| Donna | Smith.ai (legal-focused) | Generic legal answering | Voicemail | |
|---|---|---|---|---|
| Answers 24/7 | Yes | Yes | Yes (humans) | No |
| Conflict-check pre-screen | Yes — name match | Manual | No | No |
| Books straight into your calendar | Yes — real-time | Yes | No — emails you | No |
| Speaks 16 languages | Yes | 2 (EN/ES) | 2–3 | N/A |
| Starting price | $24.99/mo | $285/mo (legal-tier) | $300–600/mo | Free |
| Audit-ready full transcripts | Yes — searchable | Summary only | Manual notes | No |
| Per-lead/per-call commission | $0 | Per-call fees | Per-call fees | N/A |
Every qualified lead is yours — no commission, no per-call billing. Solo for solo attorneys, Starter for small firms, Pro for multi-attorney or multi-office practices. 14-day free trial.
Solo attorneys, single-notary offices.
Small firms (1–5 attorneys). Most popular.
Multi-attorney or multi-office firms.
14-day free trial · No credit card · Cancel anytime · 30-day money-back
14-day free trial. No credit card. Set up Donna in 15 minutes.
