Donna auto-detects the caller's language in the first two seconds and runs the entire conversation in that language — including booking, intake, and FAQ. 16 languages out of the box. No menu prompts. No 'Press 2 for Spanish.'
Census data: 22% of US households speak a non-English language at home. Smith.ai supports 2 languages. Most answering services support 1-3. The languages you don't support are the customers you don't serve.
Donna detects the caller's language from the first words they speak — no menu, no 'Marque dos para español.' If the caller starts in French, Donna replies in French. If they switch to English mid-sentence, Donna follows. The booking happens, the intake completes, the call ends — all in the language the caller is most comfortable with. Multilingual is included on every plan, including Solo.
Donna identifies the caller's language from the first 1-2 seconds of speech. No IVR menu prompts.
Caller starts in English, switches to Spanish, switches back? Donna follows seamlessly.
Donna knows medical terms in Spanish, legal terms in French-Canadian, accounting terms in Mandarin. Vertical-aware in every language.
FR-CA uses informal tu form by default — the Quebec convention. Standard fr-FR uses vous. Configurable per business.
Arabic and Hebrew transcripts render correctly in your dashboard. Donna's voice handles RTL languages with the same fluency as LTR.
Pro tier auto-translates every transcript to English for your team to review, while preserving the original language.
| Donna | Smith.ai | Generic answering service | Front desk staff | |
|---|---|---|---|---|
| Languages supported | 16 | 2 (EN/ES) | 1 typically | 1 |
| Auto language detection | Yes | Menu prompt | No | Caller chooses |
| Mid-call switching | Yes | Restart in new language | N/A | No |
| Multilingual price | Included | Premium tier | N/A | Hire bilingual staff |
Every booking is yours — no commission, no per-call fee. Solo for independent professionals, Starter for small teams, Pro for multi-staff or multi-location practices.
Independent professionals.
Small businesses (1–5 staff). Most popular.
Multi-staff or multi-location.
14-day free trial · No credit card · Cancel anytime · 30-day money-back
14-day free trial. 16 languages on every plan, including Solo.
