A privacy-aware AI receptionist that handles patient intake, triages by urgency, and books appointments — even when your front desk is closed. Multilingual, secure, never tired. Built for service businesses, not platforms that sell patient data.
Studies show 20–35% of patient calls to small practices go unanswered or fall to voicemail. A patient who can't book today picks another provider tomorrow. Worse, an urgent triage call that hits voicemail can become a clinical risk. Donna picks up every call, captures intake fields, escalates urgency cases to your on-call provider, and books the rest into your calendar — without the receptionist payroll.
Most "AI for healthcare" tools are EHR add-ons that cost thousands per provider and require months of integration. Donna installs in 15 minutes, costs $24.99–$179/mo flat, and connects to the calendars your team already uses. Recording is opt-in per call with caller disclosure. Transcripts are encrypted at rest. PHI handling follows the principle of minimum collection — Donna asks only what your intake actually needs.
The AI knows the difference between a routine dental cleaning and a tooth-pain emergency, between a returning therapy client and a new intake, between an insurance verification and a prescription refill request.
Patient intake (name, DOB, reason for visit, urgency), provider routing by specialty, insurance carrier capture. Donna triages by urgency rules you define and escalates after-hours urgent calls to your on-call provider.
Insurance carrier capture at booking, appointment-type matching (cleaning vs filling vs emergency), recall reminders. Donna books cleanings 6 months out and emergencies same-day — without bouncing patients to voicemail.
Confidential intake, telehealth-vs-in-person routing, waitlist capture for established providers. Donna's tone is calm and non-clinical. Crisis-line escalation rules you set fire immediately — Donna stays on the line until you pick up.
Each capability is a real tool the AI invokes during a call. Recording is opt-in per call. Every action is logged for audit.
Reads your live calendar, matches the right provider to the patient's reason for visit, confirms with the caller, writes the booking. Sends SMS + email confirmation.
Rule-driven escalation. "Severe pain" → transfer to on-call. "Routine recall" → book next available. "Crisis keyword" → bridge to your phone immediately and stay on the line.
Auto-detects the patient's language and switches mid-conversation. Critical for diverse patient populations. Includes FR-CA, Spanish, Mandarin, Arabic, Japanese, Korean, and 10 more.
Name, DOB, insurance carrier, reason for visit, preferred provider — captured during the call, dropped into your EHR or CRM via Zapier. Minimum necessary, encrypted at rest.
Caller wants to move their Tuesday visit? Donna verifies the patient, finds the booking, reschedules. Frees the slot for another patient on your waitlist automatically.
Full transcript + intent classification + outcome label. Audit-ready record of every patient interaction. Retention configurable (30 / 60 / 90 days or off entirely).
| Donna | Smith.ai (hybrid) | Generic medical answering | Voicemail | |
|---|---|---|---|---|
| Answers 24/7 | Yes | Yes | Yes (humans) | No |
| Books straight into your calendar | Yes — real-time | Yes | No — emails you | No |
| Triage by urgency rules | Yes — configurable | Manual escalation | Manual | No |
| Speaks 16 languages | Yes | 2 (EN/ES) | 2–3 typically | N/A |
| Starting price | $24.99/mo | $95/mo + per-call | $200–500/mo | Free |
| Full transcript per call | Yes | Summary only | Manual notes | No |
| Recording opt-in & retention controls | Yes — per call, configurable | Limited | Service-defined | N/A |
Every patient call is yours — no marketplace cut, no "lead fee." Solo for solo practitioners, Starter for small practices, Pro for multi-provider or multi-location clinics. 14-day free trial.
Solo practitioners, single-provider clinics.
Small practices (1–5 providers). Most popular.
Multi-provider or multi-location practices.
14-day free trial · No credit card · Cancel anytime · 30-day money-back
14-day free trial. No credit card. Set up Donna in 15 minutes.
