Every call Donna handles produces a full transcript, a one-line summary, an intent label, and an outcome marker. Searchable in seconds. Exportable for audit. Structured for action.
Most answering services give you a one-line summary written by a human, weeks late, with no way to find the call where someone asked about your hours or your pricing. That's not a record. It's a memo.
Donna transcribes every call in real time, classifies intent (booking, FAQ, complaint, transfer-requested, spam), labels the outcome (booked, escalated, message taken, dropped), and indexes every word. You can search 'allergic reaction' and find every patient call in three months that mentioned it. You can export everything as JSON for your CRM or your audit binder.
Every word the caller and Donna said, time-stamped, with speaker labels. Lossless capture.
Each call labeled: booking, reschedule, FAQ, transfer requested, complaint, spam, or other. Filter your dashboard by any intent.
One-line summary at the top of every transcript: who called, what they wanted, what happened. Read 50 calls in 5 minutes.
Search any word, phrase, or caller name across every transcript ever. Useful for callbacks, audits, and 'what did we tell that customer?' moments.
See every action Donna took during the call: calendar lookups, booking writes, transfer attempts. Useful for debugging and trust.
Bulk export by date range, intent, or caller. Drop into your CRM, your CPA's audit folder, or your QA spreadsheet.
| Donna | Smith.ai | Voicemail transcription | Pen and paper | |
|---|---|---|---|---|
| Full transcript per call | Yes | Summary only | No | Manual notes |
| Intent classification | Auto, 12 categories | Manual tagging | No | No |
| Searchable across calls | Full-text | By date only | No | Spreadsheet hunt |
| Tool-call trace | Yes | No | N/A | N/A |
Every booking is yours — no commission, no per-call fee. Solo for independent professionals, Starter for small teams, Pro for multi-staff or multi-location practices.
Independent professionals.
Small businesses (1–5 staff). Most popular.
Multi-staff or multi-location.
14-day free trial · No credit card · Cancel anytime · 30-day money-back
14-day free trial. Read every call from day one.
