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Booking and Calendar · No mistakes

Live slots only. No double-booking. Ever.

Donna respects buffer times, multi-staff schedules, blocked time, service durations, and prep windows. Every slot offered is actually open. No 'sorry, we'll have to reschedule' the next day.

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Double-bookings
Buffer
Time between bookings
Per-service
Variable durations
Per-staff
Individual schedules
Smart Availability — Donna AI receptionist
Why it matters

Double-bookings cost more than missed bookings.

When two clients show up for the same slot, you pick one and lose the other forever. The cost of a single double-booking is one full appointment plus the lifetime value of the client you turned away.

Donna's availability engine respects every constraint your team works with: buffer times between appointments, service-specific durations (45-min haircut vs 2-hour balayage), multi-staff schedules with PTO, blocked time for personal appointments, and equipment/room availability. Every quoted slot has been validated against all of it.

Smart Availability — the problem Donna solves
What's inside

How it works.

Smart Availability in action — Donna dashboard view
How Donna compares

Donna vs the alternatives.

DonnaGeneric AIVoicemailFront desk
Buffer time respectedYesNoN/AManual
Per-service durationsYesOne defaultN/AManual
Per-staff schedulesYesLimitedN/ASpreadsheet
Resource availabilityYesNoN/AManual
Smart Availability — Donna versus the alternatives, visualized
Pricing

Pay for minutes, not bookings.

Every booking is yours — no commission, no per-call fee. Solo for independent professionals, Starter for small teams, Pro for multi-staff or multi-location practices.

Solo
$24.99/mo

Independent professionals.

  • 80 AI minutes / month
  • 1 dedicated phone number
  • 16 languages
  • Real calendar booking
  • Full transcripts
  • Overage: $0.30/min
Pro
$179/mo

Multi-staff or multi-location.

  • 1,000 AI minutes / month
  • Everything in Starter
  • Custom voice cloning (Soon)
  • Multi-location routing
  • Advanced analytics + REST API
  • Priority phone support

14-day free trial · No credit card · Cancel anytime · 30-day money-back

Related features

Works with the rest of Donna.

FAQ

Common questions

Can I block time for myself?
Yes — block time in your calendar (any source) and Donna stops offering it within seconds. Useful for personal appointments, training, lunch breaks, or just heads-down work time.
What if a staff member calls in sick?
Mark them unavailable in the dashboard (or in your calendar) and Donna stops booking with them. Existing bookings get a notice and an option to reschedule with another provider.
Does Donna respect deposit / cancellation rules?
Yes. Bookings that require a deposit get an SMS payment link after Donna confirms. Cancellation rules (24h notice, late fees) are explained to the caller during the booking conversation.

Never double-book a single client again.

14-day free trial. Smart availability is on by default.

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