The dashboard updates live: incoming calls, in-progress conversations, just-completed bookings, escalations fired. Filter by date, caller, outcome, intent. Drill into any call's full transcript and tool trace.
Most AI receptionist tools give you a weekly summary email. By the time you spot a problem (calls being dropped, a particular intent failing), it's been happening for days.
Donna's dashboard updates live. Calls in progress show as 'On call.' Just-completed bookings appear with the caller's name and service within seconds. Escalations fire visible alerts. You can scrub through any past call's full transcript, see Donna's tool calls (calendar lookups, booking writes, transfer attempts), and spot patterns across thousands of calls.
Calls in progress show as they happen. See volume by hour, day, week. Spot peak hours and slow times at a glance.
Calls today, booked by AI, escalated, missed. Comparison vs yesterday, last week, last month. Trend charts.
Search by caller name, number, intent, outcome, transcript text. Find that one call from last month in seconds.
Click a call to see full transcript, intent, outcome, tool trace, and recording (if enabled). Audit-ready every time.
Get notified (email, SMS, Slack) when specific things happen: an escalation fires, a new VIP calls, your minute budget hits 80%.
Same dashboard on iOS + Android. Manage Donna from anywhere — accept warm transfers, review calls, tweak rules.
| Donna | Smith.ai | Generic answering service | Voicemail | |
|---|---|---|---|---|
| Live updates | Real-time | Hourly | Weekly email | N/A |
| Full search across calls | Yes | By date | No | Spreadsheet |
| Drill into transcripts | Yes | Summaries only | No | N/A |
| Custom alerts | Yes (Email/SMS/Slack) | Limited | N/A | N/A |
Every booking is yours — no commission, no per-call fee. Solo for independent professionals, Starter for small teams, Pro for multi-staff or multi-location practices.
Independent professionals.
Small businesses (1–5 staff). Most popular.
Multi-staff or multi-location.
14-day free trial · No credit card · Cancel anytime · 30-day money-back
14-day free trial. The dashboard goes live the moment you sign up.
