Donna routes every incoming call to the right location based on caller area code, requested service, requested staff member, or your custom rules. Per-location calendars, voices, languages, tones, and escalation rules.
Caller wants to book a haircut at the Mile End location, dials your main number, gets sent to the Plateau location's voicemail. They hang up. They book elsewhere. The reason isn't the AI — it's the routing.
Multi-Location Routing solves this. Caller calls your main number; Donna asks (or infers from area code) which location they want; books into the right location's calendar with the right staff. Each location has its own voice, tone, language preference, business hours, and escalation rules. Roll-up reporting shows you the whole business; per-location reports show you each office.
Caller area code, GPS (mobile), or IVR question routes the call to the right location automatically.
Each location gets its own voice, tone, hours, language preference, and escalation rules. Consistent brand, location-appropriate operations.
Caller reaches Mile End but actually wants Plateau? Donna transfers across locations cleanly.
One dashboard for all locations. Permissions per-location (give the Plateau manager access to only their data).
Compare locations side by side: call volume, booking conversion, escalation rate. Spot which location is your top performer.
Share clients across locations (one client database) or keep them isolated (per-location databases). Your call.
| Donna | Smith.ai | Generic answering service | Single line forwarding | |
|---|---|---|---|---|
| Multi-location support | Pro tier | Enterprise contract | Manual scripts | N/A |
| Per-location voice + tone | Yes | No | N/A | N/A |
| Roll-up reporting | Yes | Limited | N/A | N/A |
| Cost per location | Included in Pro | Per-location fee | N/A | N/A |
Every booking is yours — no commission, no per-call fee. Solo for independent professionals, Starter for small teams, Pro for multi-staff or multi-location practices.
Independent professionals.
Small businesses (1–5 staff). Most popular.
Multi-staff or multi-location.
14-day free trial · No credit card · Cancel anytime · 30-day money-back
Pro tier. Unlimited locations. Set up in a single afternoon.
