Privacy Policy

Last updated: April 16, 2026

Donna ("we", "our", or "us"), a product of iCube Lab / iCubemedia Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist application (the "Service").

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, business name, and role.

Business Data: We store data you enter into the Service, including client records, appointments, transactions, staff information, inventory, and financial records.

Payment Information: Payment processing is handled by Stripe. We do not store your full credit card numbers on our servers.

Usage Data: We automatically collect information about how you interact with the Service, including device type, browser, IP address, and pages visited.

2. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and send related information (receipts, confirmations)
• To send appointment reminders via SMS or email
• To provide AI-powered business insights and recommendations
• To respond to your requests, comments, or questions
• To detect, prevent, and address technical issues or fraud

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Hosting and infrastructure providers, Stripe (payments), telephony and messaging providers (voice / SMS), email delivery providers, and Square (POS) — only as necessary to operate the Service. A current list of sub-processors is available on request.
• Legal Requirements: If required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Row-Level Security (RLS) on all database tables
• JWT-based authentication with automatic token refresh
• Encrypted storage for sensitive credentials

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Export your data in a machine-readable format
• Withdraw consent at any time

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

8. Children's Privacy

The Service is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

iCube Lab / iCubemedia Inc.
Email: support@calldonna.io
Website: https://www.icube.so